Why do I have pending charges on my credit card?

Pending transactions are pre-authorizations placed on your card.

You'll see a preauthorization on your credit or debit card statement for each hired worker prior to the Shift. These function the same way that you would see charges at a hotel work for example. If they are not used at all they will fall off your card in 2-3 business days usually, or however much is needed to compensate the workers will be used and the pre-authorization will be updated to a regular charge on your account.

You'll only be charged the actual amount paid out to the worker once the Shift is completed. You can reconcile your credit card information with in-app reporting. Business users can click the hamburger menu on the top left corner of the screen and select Reporting to view all your payment information for your Shifts. You can then click into each Shift to view all payment details that pertain to that Shift.