What is your shift Cancellation Policy?

If you cancel a shift inside its cancellation window, you'll be charged a cancellation fee equal to 50% of the posted shift length for each scheduled worker. Cancel before the window opens and there's no fee. The window depends on when the shift was posted and where it is: for most U.S. shifts it starts 10 hours before the start time (2 hours if the shift was posted less than 10 hours ahead), and for California shifts it starts 24 hours before.

Workers who arrive and clock in must be paid for at least 50% of the posted shift duration, even if you send them home early. This doesn't apply to a worker who shows up without the qualifications your shift requires or who arrives after your Latest Arrival Time. You can cancel that worker without pay, and you won't be charged a cancellation fee.

Please see our full cancellation policy here for the exact cutoffs, including ASAP shifts.

If you have further questions about our shift cancellation policy, please contact our support team or email customers@gigsmart.com