GigSmart Help Center

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GigSmart Help Center

Get Workers

Get Workers

What if I paid or hired a worker outside of the GigSmart platform?

General Questions

How does Get Workers work?

What cities are you available in?

If I have any questions or requests, who should I contact?

Account Setup

How do I edit my contact information?

How do I edit my personal profile?

How do I use Multi-User Access for my Organization?

I did not receive the SMS confirmation code. What do I do?

How do I verify my Get Workers account?

How do I upload or change my profile picture?

I can’t login to Get Workers?

How can I change my password?

How do I edit my business Organization profile?

Can I have more than one account?

How do I delete my Get Workers account?

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Creating a Shift Gig

How can I edit or delete a recurring Shift schedule?

What is a recurring Shift schedule?

How do I add multiple shifts on the same day?

How do I post a Shift Gig?

What details should I include in my Shift Gig?

What is the difference between an ASAP and a Scheduled Shift Gig?

How can I edit the Worker Clock-In area on a Location?

How can I add a Parking Location for my Shift?

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Hiring Shift Gig Workers

How do I send Requests to Bids to Workers in my Worker Groups?

How does Smart Hire work?

How do I send a bulk message to scheduled Workers on my Shift?

Can I rehire a worker?

What is a Worker Group and why should I use one?

What types of Work Groups should I create?

Can I favorite a worker?

Can I block a worker?

How do Worker Groups impact Shifts I've already published?

Can workers see which Worker Groups I've added them to?

What if I don't have enough workers in a Worker Group to source the number of workers I need to hire?

Can I edit which Worker Groups I source from on my Shift Gig?

Can I edit which Worker Groups I source from on individual Shifts?

What if I block a worker I previously added to my Favorited Workers or another Worker Group?

How does Smart Hire work with Worker Groups?

What is the Block Worker Setting for my Organization?

How do I send multiple Shift offers to a Worker?

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Verified Shift Gig Workers (Background and MVR Checks)

What is a Motor Vehicle Records (MVR) checked Worker?

When does a Worker background check or MVR check get run?

Who can participate in an MVR check?

What is searched as part of a motor vehicle records check?

What is searched as part of a background check?

Who sees the results of Worker background checks or motor vehicle records checks?

What is a background-checked Worker?

What is Checkr?

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Managing a Shift Gig

What is the Latest Arrival Time for Shift Gigs?

How do I approve worker updates to Timesheets?

Can I keep a Worker longer than originally scheduled?

How do I edit my Shift?

I forgot to start the worker's gig clock, can I still hire and pay them through the app?

How do I start the Gig clock for my Shift Gig?

How can I adjust a worker's timesheet?

Can I pay workers a flat dollar amount?

How do I identify Workers when they arrive onsite?

What are Shift Group Chats?

How do I call a Worker on my Shift?

How do I manage Shift Workers from their profile?

Where can I find a Worker's Location History for a Shift?

How do I use my Roster to manage Workers?

How do I bulk approve timesheets?

How do I use CSV uploads to bulk update my Worker's Timesheets?

How can I use Calendars to manage my Shifts and Workers?

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Canceling a Shift Gig

What is your Shift Gig Cancellation Policy?

How do I cancel one shift in a Multi-Shift Gig?

Shift Gig Worker Cancellations

What does offering a Shift Gig to a worker mean?

What happens when a Worker no shows and is not cancelled?

What happens when a worker cancels after accepting a Shift Gig?

Why does my Worker show "Checking Availability"?

How do I excuse a Worker’s absence?

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Project Gigs

What is a Project Gig?

Who can create a Project Gig?

How do I create a Project Gig?

How much do Project Gigs cost?

How do I unlock a Project Gig?

How do I extend a Project Gig?

Why can’t I share my phone number or email in my Project Gig Post?

What if I don’t mark my Project as complete?

What payment methods are accepted by Workers for Project Gigs?

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Shift Gigs Vs. Full-time / Part-time Positions

What is the difference between posting a Shift Gig and a Full/Part-Time Position?

How do I post a Full/Part-Time Position?

What does it mean to boost my Full/Part-Time Position?

Where does my Full/Part-Time Position get posted?

How much does it cost to post a Full/Part-Time Position?

How much does it cost to boost a Full/Part-Time Position?

How do applicants apply to my Full/Part-Time Position?

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Shift Gig Worker Insurance

Does GigSmart Provide Insurance Coverage for workers?

What is Occupational Accident Insurance (OAI)?

Why should a Worker have OAI?

What are the benefits provided by OAI?

What happens if a Shift Gig Worker is injured during a Shift Gig?

How much does OAI cost?

What if I have other questions about GigSmart's OAI Coverage?

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Shift Gig Worker Goodwill Policy

How will I know if my Shift Gig Worker Goodwill Policy claim is accepted or not?

How do I submit a Shift Gig Worker Goodwill Policy Claim?

What is the Shift Gig Worker Goodwill Policy?

Gig Worker Ratings and Reviews

Does GigSmart verify reviews?

How do I determine which rating to give to a Worker?

Payment

How much does Get Workers cost to use?

I do not want to pay with a credit card. Is there another way to pay?

Do I need to tip Shift Gig Workers?

Can I have more than one form of payment on my Get Workers account?

Billing

How much will my card be pre-authorized for?

How long will a pre-authorization be held on my card?

How do I get invoiced for the Worker?

How do I account for GigSmart Get Workers expenses?

Reporting

Why do I have pending charges on my credit card?

Why are there multiple transactions on my card for the same Shift Gig?

Do you have reports to show payment information for all of my Gigs?

How do I match credit card transactions to my Gigs?

How can I see what I paid each worker on a Shift Gig?

Why does the card associated with my Shift Gig show as missing payment info?

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Security

How do I keep my account protected?

How and when should I report a suspicious message?

Can Worker(s) see my phone number or address?

Is my payment information secure?

What do you do with my personal information?

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Onfleet Delivery Management & Optimization

How do I find my GigSmart Shifts or Workers in Onfleet?

How do I create Shift Gigs with Onfleet’s Delivery Management and Optimization integration?

How do I connect or disconnect my Onfleet account to GigSmart?

W-2

Why is W-2 required on my Shift?

Why does the payment amount show as pending after approving a timesheet on a W-2 Shift?