Worker Groups are pools of workers you can build over time with workers you've previously paid for a completed Shift, so you can quickly source the right people for future Shifts, instead of starting from scratch every time.
Every business automatically gets a default "Favorited Workers" group, and you can also create your own Flex Worker Groups (for example, by skill, equipment, or availability — see What types of worker groups should I create? for ideas).
Where to find your Worker Groups
You can view and manage all of your groups from the Flex Worker Groups screen. You can get there two ways:
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By selecting the Flex Worker Groups shortcut on your Home dashboard
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By going to Organization Management > Settings > Flex Workers > Flex Worker Groups.
How workers get added to a group
There are two ways a worker ends up in one of your groups:
- Manually: from the Flex Worker Groups screen, select a group and search by name to add any worker you've previously paid for a completed Shift.
- Automatically: if you give a worker a manual 5-star rating on the Rate & Review screen at the end of a Shift, we automatically create a Flex Worker Group called "My 5 Star Workers" and add that worker to it. This makes it easy to find and rehire your best workers without any extra setup.
You can also manually add or remove workers from "My 5 Star Workers," or any Flex Worker Group, at any time from the Flex Worker Groups screen.
Once you've built your groups, you can use them to target who sees a Shift when you post it.
To learn more, see Can I favorite a worker? and this blog post.