What happens when a Worker cancels after accepting a Gig?

GigSmart helps keep your Workers accountable.

Once a Worker has accepted a Gig, they should make every effort to arrive at the Gig site on time. If circumstances require them to cancel the Gig after they have accepted, they are expected to cancel at the earliest possible time to allow you the opportunity to find a replacement.

To help keep Workers accountable by reducing cancellations and no-shows, GigSmart utilizes a Warning Point System. Negative experiences result in receiving warning points which can lead to removal from scheduled Gigs, restrictions from applying for future Gigs, and potential removal from the platform.

For more information on our Warning Point system, visit our Worker Cancellation Policy page.