What is the shift worker Goodwill Policy?

We want to make sure you have a great experience on the GigSmart platform every time. If your worker is not a match, you can send them home. You may be able to receive a refund for the first hour of time they worked for you. You can then use the platform to find a replacement worker ASAP to finish the shift. 

The shift worker Goodwill Policy is only available for workers hired to complete shifts; it is not available on full/part-time positions or workers hired on Projects.

To be eligible for refund consideration, you must:

• End the shift for the worker within 59 minutes of the shift start time.
• Rate the worker(s) with 1 star.
• Submit your claim request by filling out this form within 72 hours of ending your shift.

In addition:

• All refund requests are subject to approval.
• Refunds will not be issued unless our Support team can successfully contact you.
• We hold the right to discuss this matter with the shift worker(s) you file claim(s) for.
• You may only request two shift worker refunds per month, up to $30 per worker per hour per shift.

If you'd like to file a claim, please do so by completing our shift worker Goodwill Form.

After we gather all of the information about your situation, we will make a decision regarding the status of your refund. You will be notified by email of an acceptance or denial. The entire process should take no more than 5 business days.