How do I submit a shift worker Goodwill Policy Claim?
We'll do our best to make you happy.
The shift worker Goodwill Policy is only available for workers hired to complete shifts; it is not available on full/part-time positions or workers hired on Projects.
To be eligible for refund consideration, you must:
- End the shift for the worker within 59 minutes of the shift start time.
- Rate the worker(s) with 1 star.
- Submit your claim request by filling out this form within 72 hours of ending your shift.
In addition:
- All refund requests are subject to approval.
- Refunds will not be issued unless our Support team can successfully contact you.
- We hold the right to discuss this matter with the worker(s) you file claim(s) for.
- You may only request two worker refunds per month, up to $30 per worker per hour per shift.
If you'd like to file a claim, please do so by completing our shift worker Goodwill Form.
After we gather all of the information about your situation, we will make a decision regarding the status of your refund. You will be notified by email of an acceptance or denial. The entire process should take no more than 5 business days.