Businesses
Helpful information for businesses hiring and scheduling workers
General Questions
Account Setup
- I did not receive the SMS confirmation code. What do I do?
- How do I verify my business account?
- How do I upload or change my profile picture?
- I can’t log in to GigSmart for Business?
- How can I change my password?
- How do I edit my business Organization profile?
- How do I delete my business account?
- What are GigSmart Products?
- How do I edit my contact information?
- How do I edit my personal profile?
- How do I use Multi-User Access for my Organization?
- How do I clear my Browser Cache and Cookies?
Creating a Shift
- How do I add multiple shifts on the same day?
- How do I post a shift?
- What details should I include in my shift?
- What is the difference between an ASAP and a scheduled Shift?
- What is a recurring shift schedule?
- How can I edit the worker Clock-In area on a Location?
- How can I edit or delete a recurring shift schedule?
- How can I add a Parking Location for my shift?
Hiring Shift Workers
- Can I rehire a worker?
- What is a Worker Group and why should I use one?
- What types of worker groups should I create?
- Can I favorite a worker?
- Can I block a worker?
- How do worker groups impact shifts I’ve already published?
- Can workers see which worker Groups I’ve added them to?
- What if I don’t have enough workers in a worker group to source the number of workers I need to hire?
- Can I edit which worker groups I source from on my shift?
- Can I edit which worker groups I source from on individual shifts?
- What if I block a worker I previously added to my favorited workers or another worker group?
- How does Smart Hire work with worker groups?
- What is the Block worker Setting for my Organization?
- How does Smart Hire work?
- How do I send multiple shift offers to a worker?
- How do I send a bulk message to scheduled workers on my shift?
- How do I send Requests to Bid to workers in my worker groups?
Verified Shift Workers (Background and MVR Checks)
- What is a Motor Vehicle Records (MVR) checked worker?
- When does a worker background check or MVR check get run?
- Who can participate in an MVR check?
- What is searched as part of a motor vehicle records check?
- What is searched as part of a background check?
- Who sees the results of Worker background checks or motor vehicle records checks?
- What is a background-checked worker?
- What is Checkr?
Managing a Shift
- How do I manage my pending timesheets?
- How do I filter applicants on my Shift?
- What is the Location Time Summary?
- Can I keep a worker longer than originally scheduled?
- How do I edit my shift?
- I forgot to start the worker's shift clock, can I still hire and pay them through the app?
- How do I start the shift clock for my shift?
- How can I adjust a worker's timesheet?
- The Shift finished earlier than expected. Can I send the worker home early?
- Can I pay workers a flat dollar amount?
- How do I identify workers when they arrive onsite?
- What are Shift Group Chats?
- How do I approve worker updates to timesheets?
- How do I call a worker on my shift?
- What is the Latest Arrival Time for shifts?
- How do I manage shift workers from their profile?
- Where can I find a worker's Location History for a shift?
- How do I use my Roster to manage workers?
- How do I bulk approve timesheets?
- How do I use CSV uploads to bulk update my worker's timesheets?
- How can I use Calendars to manage my shifts and workers?
- Manage Clock-In and Clock-Out codes
- What is the Active Shift Map?
- How can I adjust the bid acceptance settings for my Organization?
Canceling a Shift
Shift Worker Cancellations
Shifts Vs. Full-time / Part-time Positions
- What is the difference between a shift and a full/part-time position?
- How do I post a full/part-time position?
- What does it mean to boost my Full/Part-Time Position?
- Where does my full/part-time position get posted?
- How much does it cost to post a full/part-time position?
- How much does it cost to boost a Full/Part-Time Position?
- How do applicants apply to my full/part-time position?
Shift Worker Insurance
- Does GigSmart Provide Insurance Coverage for workers?
- What is Occupational Accident Insurance (OAI)?
- Why should a Worker have OAI?
- What are the benefits provided by OAI?
- What happens if a shift worker is injured during a shift?
- How much does OAI cost?
- What if I have other questions about GigSmart's OAI coverage?
Shift Worker Goodwill Policy
Gig Worker Ratings and Reviews
Payment
Billing
Reporting
- Why do I have pending charges on my credit card?
- Why are there multiple transactions on my card for the same shift?
- Do you have reports to show payment information for all of my shifts?
- How do I match credit card transactions to my shifts?
- How can I see what I paid each worker on a shift?
- Why does the card associated with my Shift show as missing payment info?