Workers
Helpful information for workers
General Questions
- How does Get Gigs work?
- If I have any questions or requests, who should I contact?
- What is the difference between an ASAP Shift and a Scheduled Shift?
- Does GigSmart verify reviews?
- What happens if I turn off my location?
- What cities are you available in?
- How does the Shift hiring process work?
- How do I access my funds from Stripe in my Get Gigs account?
Account Setup
Completing your Worker Profile
- How do I edit my profile?
- How do I add my Positions?
- How do I add my education and work history?
- How do I add my work history?
- How do I add a Professional Summary?
- How do I update my profile photo?
- How do I take a professional photo?
- How do I confirm my Get Gigs account?
- How do I make my profile stand out to Requesters?
- How can I view the Attendance Summary for my Shifts?
Security
Applying to Shift Gigs
Accepting a Shift Gig
Working a Shift Gig
- I need to cancel a Shift I accepted. What is your cancellation policy?
- How do I contact a Requester?
- What should I do if I get in an accident while working a Shift?
- How does the time clock get started for my Shift?
- How do I prepare for a delivery Shift?
- Why can I not start my Shift clock?
- What if I can’t clock in and the Requester is unavailable?
- What happens when a business changes or cancels a shift I have been scheduled to work?
- Why was I canceled from an upcoming Shift?
- How do I confirm an upcoming Shift I am scheduled for?
Completing a Shift Gig
Project Gigs
Full-Time / Part-Time Positions - GigSmart Job Board
Shift Gig Insurance
- Does GigSmart Provide Insurance Coverage for workers?
- What is Occupational Accident Insurance (OAI)?
- What are the benefits provided by OAI?
- Why should a worker have OAI?
- How much does OAI cost?
- What happens if I get injured while working?
- What if I have other questions about GigSmart's OAI Coverage?
- Do you offer insurance for Project Gig Workers?
Payment
- How do I get paid for completing a Shift?
- If the Requester ends the Shift early, am I still paid for the original time requested?
- How much does Get Gigs cost to use?
- What financial institutions or banks are supported for Shift payouts?
- Why does my Shift show pending timesheet approval?
- How do you change your payment information on file?
- What is the difference between Standard Transfer and Rapid Transfer?
- What does the Estimated Pay mean on a Shift?
- How do I complete Financial Verification for a Rapid Transfer?
- Can I get Paid for a Shift I was not Scheduled for?
- Am I eligible to receive the Direct Payment Bonus?
Verification
- What is verification?
- What is searched as part of a background check?
- When will my motor vehicle records (MVR) check get run?
- What is Checkr?
- Who can participate in an MVR check?
- What is searched as part of a motor vehicle records check?
- Who sees the results of Worker background checks, motor vehicle records checks, and drug screenings?
- When will my background check get run?
Benefits (Health, Dental, Vision and Life Insurance)
- Who is eligible to receive Worker Benefits?
- Are there subsidies to help me pay for my health insurance?
- Is my family eligible for Worker Benefits?
- Will GigSmart pay for any of my healthcare options?
- Can I enroll in a different health insurance plan if I already have health insurance?
- If I stop working for an extended period of time, can I lose access to Worker Benefits?
- Does it cost money to use the worker Benefits Portal?