I need to cancel a Shift I accepted. What is your cancellation policy?

Once you have accepted a Shift, you should make every effort to arrive at the Shift site on time.

If circumstances require you to cancel the Shift after you have accepted, it is very important to cancel ASAP to allow the Requester the opportunity to find a replacement.

Before the Shift Start Time, you will receive a Confirmation SMS for the Shift. If you cannot work the Shift, reply “N” to the confirmation message to cancel yourself off of the Shift or you can cancel in the app at any time.