I need to cancel a Gig I accepted. What is your cancellation policy?

Once you have accepted a Gig, you should make every effort to arrive at the Gig site on time. If circumstances require you to cancel the Gig after you have accepted, it is very important to cancel at the earliest possible time to inform the Requester and allow them the opportunity to find a replacement.

We expect all of our Workers to be reliable, communicate efficiently, and deliver excellent quality work as part of their use of the Get Gigs app.

To help keep Workers accountable by reducing cancellations and no-shows, GigSmart utilizes a Warning Point System. Negative experiences can result in receiving warning points which can lead to removal from scheduled Gigs, restrictions from applying for future Gigs, and potential removal from the platform.

For more information on our Warning Point system, visit our Worker Cancellation Policy page.