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Why was I canceled from an upcoming Shift?

A few circumstances could have led to you being canceled from your upcoming Shift.

Requester Cancellations

Businesses may cancel Shifts for a variety of reasons as their staffing needs change. GigSmart does not have insight into why businesses make specific staffing decisions. As long as the cancellation occurred outside of the cancellation window, businesses have the flexibility to adjust their staffing as needed.

GigSmart is an open platform that connects workers with businesses—we do not supervise, monitor, or direct how businesses choose to operate or manage their workforce. Staffing decisions, including cancellations, are made independently by each business based on their operational needs.

SMS Confirmation

If you were scheduled for a Shift more than 24 hours in advance, you'll receive an SMS confirmation 24 hours before the Shift starts. You must confirm within 14 hours, or the Shift will automatically reopen to other candidates. If you don't confirm in time, you'll be removed from the Shift. Learn more about our SMS Confirmation Policy.

Background Check

Certain Shifts require workers to pass a background check. If your background check results don't meet the requirements for a specific Shift, you may be removed from that Shift. Learn more about Worker Background Checks.