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How do I correct my W9 information with Branch?

Learn how to update your W9 information with Branch if your Taxpayer Identification Number (TIN) can't be verified.

During Branch account setup, you'll be asked to provide your W9 information. If your Taxpayer Identification Number (TIN) can't be verified, you won't be scheduled for shifts until this is resolved.

To fix this:

  • Log in to Branch.

  • Look for the prompt stating your W9 information needs attention, or click the "Manage" button in the Get Gigs app to be directed to your Branch account.

  • Follow the on-screen instructions to correct your information.

 

If you still see this message after updating your information, contact Branch for further help.

  • In-app chat (available in the Branch app under the Account tab)

  • Email: help@branchapp.com

  • Phone (M–F, 9am–5pm CT): 956-625-9896