How can I adjust a worker's timesheet?

If you’ve already started the worker’s shift clock, you must pay the worker by their hourly rate. You can, however, adjust their total time worked, adjust their start time or end time, add breaks, or add additional payment. Check out this FAQ to learn more about how to edit worker timesheets.

If you have not started a worker’s time clock and the shift is still upcoming, you can choose to start the clock to pay them an hourly rate, or you can choose to pay them a flat rate without a timesheet. See this FAQ to learn more about paying workers without timesheets.

If there is an issue with a worker’s timesheet or payment, they can submit a Payment Dispute within 24 hours after their timesheet is approved. You will be notified via text message and push notification when a worker submits a dispute. Once a Payment Dispute is submitted by a worker, you have one business day to review the dispute and either approve, reject, or pay a different amount in the app.