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  3. One Hour Shift Gig Worker Guarantee

How do I request a refund for the One Hour Worker Guarantee?

GigSmart guarantees great Shift Gig Workers for your Gig or your money back.

The One Hour Worker Guarantee is only available for workers hired to complete Shift Gigs, it is not available on Full/Part-Time Positions or workers hired on Project Gigs.

To be eligible for refund consideration, you must:

  • End the Shift Gig for the Worker within 59 minutes of the Gig start time.
  • Rate the Worker(s) with 1 star.
  • Submit your claim request by filling out this form within 72 hours of ending your Shift Gig.

In addition:

  • All refund requests are subject to approval.
  • Refunds will not be issued unless our Staffing Support team can successfully contact you.
  • We hold the right to discuss this matter with the Shift Gig Worker(s) you file claim(s) for.
  • You may only request two Shift Gig Worker refunds per month, up to $30 per Worker per hour per Gig.

If you'd like to file a claim, please do so by completing our One Hour Worker Guarantee Claim Form.