How do I request a refund for the One Hour Worker Guarantee?

GigSmart guarantees great Workers for your Gig or your money back.

To be eligible for refund consideration, you must:

  • End the Gig for the Worker within 59 minutes of the Gig start time.
  • Rate the Worker(s) with 1 star.
  • Submit your claim request by filling out this form within 72 hours of ending your Gig.

In addition:

  • All refund requests are subject to approval.
  • Refunds will not be issued unless our Staffing Support team can successfully contact you.
  • We hold the right to discuss this matter with the Worker(s) you file claim(s) for.
  • You may only request two Worker refunds per month, up to $30 per Worker per hour per Gig.

If you'd like to file a claim, please do so by completing our One Hour Worker Guarantee Claim Form.