We'll do our best to make you happy.
The Shift Gig Worker Goodwill Policy is only available for workers hired to complete Shift Gigs, it is not available on Full/Part-Time Positions or workers hired on Project Gigs.
To be eligible for refund consideration, you must:
- End the Shift Gig for the Worker within 59 minutes of the Gig start time.
- Rate the Worker(s) with 1 star.
- Submit your claim request by filling out this form within 72 hours of ending your Shift Gig.
In addition:
- All refund requests are subject to approval.
- Refunds will not be issued unless our Support team can successfully contact you.
- We hold the right to discuss this matter with the Shift Gig Worker(s) you file claim(s) for.
- You may only request two Shift Gig Worker refunds per month, up to $30 per Worker per hour per Gig.
If you'd like to file a claim, please do so by completing our Shift Gig Worker Goodwill Form.
After we gather all of the information about your situation, we will make a decision regarding the status of your refund. You will be notified by email of an acceptance or denial. The entire process should take no more than 5 business days.