What if I do not receive the SMS confirmation to complete the setup of my account?

Some cellular phone service providers have strict SMS restrictions that prevent SMS confirmation codes from being sent to your mobile phone. Please follow the instructions below to troubleshoot this issue:

  1. I have not confirmed my phone number.

    We're sorry to hear you're having trouble with SMS verification. Please verify your phone number to see if that enables you to receive your SMS code. If you are still having trouble, please contact our support team.
  2. I have confirmed my phone number.

    If you've confirmed your phone number and you still aren't receiving your SMS verification code, please contact our support team so that we can assist you with completing the setup of your account.