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What happens when a business changes or cancels a shift I have been scheduled to work?

Businesses have the ability to edit shift times or cancel shifts completely. Cancellation pay will vary depending on a number of factors.

Businesses on the GigSmart platform may experience changes in their needs. In order to fairly compensate you for committing your time to work upcoming shifts, if a shift is cancelled close to the start time or after you’ve already shown up, you may receive cancellation pay depending on location and scheduling factors. See details outlined below.


Early End Times (All Locations)

  • If you are scheduled for a shift through the GigSmart app, arrive on time, and clock-in, you will receive at least 50% of the posted Shift duration, even if sent home early.


Cancellation - US Based Shifts (Excluding California)

If the Shift was published more than 10 hours before the start time:

  • Cancelled more than 10 hours before start → No payment

  • Cancelled within 10 hours of start → 50% pay

If the Shift was published less than 10 hours before the start time:

  • No fee if canceled more than 2 hours in advance
  • 50% fee per worker if canceled within 2 hours of the start time

ASAP shifts:

  • Cancelled before you’re en route → No payment
  • Cancelled after you’re en route → 50% pay

Cancellation - California Shifts

  • Shift posted 24+ hours in advance:
    • Cancelled more than 24 hours before start → No payment
    • Cancelled within 24 hours of start → 50% pay
  • Shift posted less than 24 hours in advance:
    • Always 50% pay if cancelled 

To learn more specific details regarding our Shift Cancellation Policy, please visit our website.