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GigSmart for Business
Helpful information for businesses hiring and scheduling workers
General Questions
Account Setup
- I did not receive the SMS confirmation code. What do I do?
- How do I verify my Get Workers account?
- How do I upload or change my profile picture?
- I can’t login to Get Workers?
- How can I change my password?
- How do I edit my business Organization profile?
- How do I delete my Get Workers account?
- What are GigSmart Products?
- How do I edit my contact information?
- How do I edit my personal profile?
- How do I use Multi-User Access for my Organization?
Creating a Shift Gig
- How do I add multiple shifts on the same day?
- How do I post a Shift Gig?
- What details should I include in my Shift Gig?
- What is the difference between an ASAP and a Scheduled Shift Gig?
- How can I edit the Worker Clock-In area on a Location?
- What is a recurring Shift schedule?
- How can I edit or delete a recurring Shift schedule?
- How can I add a Parking Location for my Shift?
Hiring Shift Gig Workers
- Can I rehire a worker?
- What is a Worker Group and why should I use one?
- What types of Work Groups should I create?
- Can I favorite a worker?
- Can I block a worker?
- How do Worker Groups impact Shifts I've already published?
- Can workers see which Worker Groups I've added them to?
- What if I don't have enough workers in a Worker Group to source the number of workers I need to hire?
- Can I edit which Worker Groups I source from on my Shift Gig?
- Can I edit which Worker Groups I source from on individual Shifts?
- What if I block a worker I previously added to my Favorited Workers or another Worker Group?
- How does Smart Hire work with Worker Groups?
- What is the Block Worker Setting for my Organization?
- How do I send multiple Shift offers to a Worker?
- How does Smart Hire work?
- How do I send a bulk message to scheduled Workers on my Shift?
- How do I send Requests to Bids to Workers in my Worker Groups?
Verified Shift Gig Workers (Background and MVR Checks)
- What is a Motor Vehicle Records (MVR) checked Worker?
- When does a Worker background check or MVR check get run?
- Who can participate in an MVR check?
- What is searched as part of a motor vehicle records check?
- What is searched as part of a background check?
- Who sees the results of Worker background checks or motor vehicle records checks?
- What is a background-checked Worker?
- What is Checkr?
Managing a Shift Gig
- Can I keep a Worker longer than originally scheduled?
- How do I edit my Shift?
- I forgot to start the worker's gig clock, can I still hire and pay them through the app?
- How do I start the Gig clock for my Shift Gig?
- How can I adjust a worker's timesheet?
- Can I pay workers a flat dollar amount?
- How do I identify Workers when they arrive onsite?
- How do I approve worker updates to Timesheets?
- What are Shift Group Chats?
- How do I call a Worker on my Shift?
- What is the Latest Arrival Time for Shift Gigs?
- How do I manage Shift Workers from their profile?
- Where can I find a Worker's Location History for a Shift?
- How do I use my Roster to manage Workers?
- How do I bulk approve timesheets?
- How do I use CSV uploads to bulk update my Worker's Timesheets?
- How can I use Calendars to manage my Shifts and Workers?
- Manage Clock-In and Clock-Out codes
Canceling a Shift Gig
Shift Gig Worker Cancellations
Shift Gigs Vs. Full-time / Part-time Positions
- What is the difference between posting a Shift Gig and a Full/Part-Time Position?
- How do I post a Full/Part-Time Position?
- What does it mean to boost my Full/Part-Time Position?
- Where does my Full/Part-Time Position get posted?
- How much does it cost to post a Full/Part-Time Position?
- How much does it cost to boost a Full/Part-Time Position?
- How do applicants apply to my Full/Part-Time Position?
Shift Gig Worker Insurance
- Does GigSmart Provide Insurance Coverage for workers?
- What is Occupational Accident Insurance (OAI)?
- Why should a Worker have OAI?
- What are the benefits provided by OAI?
- What happens if a Shift Gig Worker is injured during a Shift Gig?
- How much does OAI cost?
- What if I have other questions about GigSmart's OAI Coverage?
Shift Gig Worker Goodwill Policy
Gig Worker Ratings and Reviews
Payment
Billing
Reporting
- Why do I have pending charges on my credit card?
- Why are there multiple transactions on my card for the same Shift Gig?
- Do you have reports to show payment information for all of my Gigs?
- How do I match credit card transactions to my Gigs?
- How can I see what I paid each worker on a Shift Gig?
- Why does the card associated with my Shift Gig show as missing payment info?