GigSmart Help Center

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GigSmart Help Center

Get Gigs

Get Gigs

How old do you have to be to work on the Get Gigs app?

General Questions

How does Get Gigs work?

If I have any questions or requests, who should I contact?

What is the difference between an ASAP Shift and a Scheduled Shift?

Does GigSmart verify reviews?

What happens if I turn off my location?

What cities are you available in?

How does the shift gig hiring process work?

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Account Setup

What if I do not receive the SMS confirmation to complete the setup of my account?

I signed up on the app, but cannot log in. What can I do?

How do I upload my profile picture?

How do I delete my Get Gigs account?

I am looking for Shifts. How do I sign up?

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Completing your Worker Profile

How do I edit my profile?

How do I add my Positions?

How do I add my education and work history?

How do I add my work history?

How do I add a Professional Summary?

How do I update my profile photo?

How do I take a professional photo?

How do I confirm my Get Gigs account?

How do I make my profile stand out to Requesters?

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Security

How do I know my payment information is secure?

How and when should I report a suspicious message?

What do you do with my personal information?

How do I keep my account protected?

Can the business see my phone number?

How can I change my password?

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Applying to Shift Gigs

How do I browse Shift Gigs?

How do I apply to posted Shifts?

What is the difference between Shift Gigs and Job Board posts?

Will I work for a company or a person?

Accepting a Shift Gig

What is tested as a part of a Drug Screening?

When will I need to complete the Drug Screening?

How do I accept a Shift Offer?

What is a Pick Up Shift?

Working a Shift Gig

What happens when a Requester changes or cancels a Shift Gig I have been scheduled to work?

How do I confirm an upcoming Shift I am scheduled for?

Why can I not start my Shift clock?

Why was I canceled from an upcoming Shift?

What if I can’t clock in and the Requester is unavailable?

I need to cancel a Shift I accepted. What is your cancellation policy?

How do I contact a Requester?

What should I do if I get in an accident while working a Shift Gig?

How does the time clock get started for my Shift?

How do I prepare for a delivery Shift Gig?

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Completing a Shift Gig

Why can’t I adjust the Start Time or End Time on my Shift?

How do I edit my Timesheet?

How do I see my completed Gigs?

Will passing on requests affect the requests I receive?

How do I determine which rating to give to a requester?

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Project Gigs

What is a Project Gig?

How do I apply to a Project Gig?

How do I get paid for a Project Gig?

What should I do after I complete the Project Gig?

Do you offer insurance for Project Gig workers?

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Full-Time / Part-Time Positions - GigSmart Job Board

What is the GigSmart Job Board?

How do I apply to jobs on the Job Board?

What is the difference between Shift Gigs and Job Board?

What if I have questions about a job on the Job Board?

Shift Gig Insurance

Do you offer insurance for Project Gig workers?

Does GigSmart Provide Insurance Coverage for workers?

What is Occupational Accident Insurance (OAI)?

What are the benefits provided by OAI?

Why should a worker have OAI?

How much does OAI cost?

What happens if I get injured while working?

What if I have other questions about GigSmart's OAI Coverage?

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Payment

Am I eligible to receive the Direct Payment Bonus?

How do I complete Financial Verification for a Rapid Transfer?

How do I get paid for completing a Shift?

If the Requester ends the Shift early, am I still paid for the original time requested?

How much does Get Gigs cost to use?

What financial institutions or banks are supported for Gig payouts?

Why does my Gig show pending timesheet approval?

How do you change your payment information on file?

What is the difference between Standard Transfer and Rapid Transfer?

What does the estimated pay mean on a Shift Gig?

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Verification

What is verification?

What is searched as part of a background check?

When will my motor vehicle records (MVR) check get run?

What is Checkr?

Who can participate in an MVR check?

What is searched as part of a motor vehicle records check?

Who sees the results of Worker background checks, motor vehicle records checks, and drug screenings?

When will my background check get run?

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Benefits (Health, Dental, Vision and Life Insurance)

How do I learn about Worker Benefits?

Who is eligible to receive Worker Benefits?

Are there subsidies to help me pay for my health insurance?

Is my family eligible for Worker Benefits?

Will GigSmart pay for any of my healthcare options?

Can I enroll in a different health insurance plan if I already have health insurance?

If I stop working for an extended period of time, can I lose access to Worker Benefits?

Does it cost money to use the worker Benefits Portal?

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Delivery Shift Gig

How do I complete tasks for delivery shifts?

How do I know if a shift will include delivery?

Am I able to complete my tasks out of order?

How is my location used?

Why does GigSmart need background location tracking?

What do I do if I can’t successfully complete a task?

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